H&F Council Adult Social Care - Living Independently
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Accessibility statement

This accessibility statement applies to the Living Independently website. This website is run by the London Borough of Hammersmith and Fulham. This website is designed to be compliant with the international standard Web Content Accessibility Guidelines 2.1 (WCAG) – Level AA.

How accessible is this website?

This website should allow a user to do the following:

  • Modify the line height or spacing of the text.
  • Zoom in up to 200% without the text spilling off the page.
  • Navigate most of the website using the keyboard.
  • Navigate most of the website using speech recognition software.

We are aware that there are parts of this website that are not fully accessible:

  • This website uses JavaScript to deliver certain features. Please make sure you have JavaScript turned on within your browser to deliver full features;
  • Interactive forms for the registration process that are provided to us by our website provider are inaccessible to a wide range of technologies;

Using this website

Accessibility widget and accessible features

This website uses a widget that contains several accessible features that can be used by users with specific requirements. To access the widget, or accessibility toolbar, click on accessibility link in the main menu. The widget will open in the left-hand side of the screen.

The features include:

Contrast and font size

Changing the contrast and font sizes of text can increase legibility for some users. A user can change the contrast settings.

This website has two colour contrast settings, firstly, the “default colour theme” which provides a suitable level of contrast for most users and satisfies the accessibility standards. However, if a user feels the colour contrast is too low in areas the website also contains a “high contrast theme” which satisfies all accessibility standards for colour contrast.

A user can change the contrast settings by clicking on the icons at the top right of the screen. For a user using voice recognition please say, “Switch to colour theme” and “Switch to high contrast theme” respectively for the same result.

To increase the font size, click on the icons at the top right of the screen. For a user using voice recognition please say, “Switch to normal font size”, “Switch to big font size” and “Switch to biggest font size” respectively for the same result. The user can also use the browser’s own zoom facility. The website will work up to 200%.


You can use the Google Translate feature at the top right of the screen to translate the text to any of the available languages, including common community languages in Hammersmith and Fulham such as Bengali, Chinese and Somali. Please note that the translation is done automatically by Google software, not by the council.

Other features

This website provides several ways to access the content. A user can search the website using the search bar on the top right of any webpage. For a voice recognition user navigating the website please say “Search Website” to focus on the search field and “Start searching” to start the search process. If you can’t find what you are looking for a Site-Map is available in the website’s footer.

Further information on accessibility options

The RNIB has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them.

RNIB Accessibility Options

Accessible alternatives

We will provide accessible alternatives for content that does not meet standards where possible.

Where appropriate we may be able to deliver content to users in accordance with their needs.

Please see “Make a request for accessible content” section for further details.

Make a request for accessible content

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille; please contact us

Purpose of links

Living Independently uses links to navigate to content on the website. External links will open in a new window.

Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose. However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.

We have provided the following definition for external links:

External links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered external links:

  • Non-HTML documentation (See “Issues with PDFs and other documents”)
  • Redirection away from secure platforms
  • External websites that are not part of Hammersmith and Fulham Council

Contact us and complaints procedure

We are always looking for ways to improve the Living Independently website. If you find any problems that are not listed within this statement or believe we are not meeting the requirements of the accessibility regulations please contact us.

Contact details for Hammersmith & Fulham

Hammersmith & Fulham Council who manage the website.

We will consider your request and get back to you in 30 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)

Technical information about this website’s accessibility

Hammersmith & Fulham Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed below. (See Non- Accessible Content, Issues With…)

Non-accessible content

Whilst Hammersmith & Fulham Council strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

This sub-section lists issues that fail the current accessibility regulations

  • Sections of the website are missing Status Messages
  • Label-in-name, not all items match the visible label shown so users using voice-recognition may find it difficult to focus on items.

Screen-reader reading issues with status messages

It has come to our attention that status messages alerting users to changes within the content are not being read out. This means it will be difficult for screen-reader users to become notified of changes within our websites. This fails WCAG 2.1 success criterion 4.1.3 status message.

Finding these details can still be achieved by navigating to the first line of content after the search results page.

Please see “What are we doing to improve accessibility?” section for further details.

Screen-reader reading issues with some interactive forms

It has come to our attention that our provider update form cannot be read properly using screen-readers. Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

Please see “What are we doing to improve accessibility?” section for further details.

Issues with high contrast

It has come to our attention that our provider update form is not displayed correctly with our high-contrast design. This means it will be difficult for visually impaired users who may require this design to see all content. This fails WCAG 2.1 success criteria 1.4.6 Contrast (Advanced) a Level AAA requirement. This website passes 1.4.3 Colour Contrast (Minimum) which is the standard Level AA requirement.

Please see “What are we doing to improve accessibility?” section for further details.

Content that is not within the scope of the accessibility regulations

This sub-section lists issues that are exempt from the current accessibility regulations. For more information see the following section, “Exemptions to the Accessibility Regulations”.

PDFs and other documents

There are no PDFs or Word documents hosted on the Living Independently website.

Any new PDFs or Word documents we publish will meet accessibility standards.

Disproportionate burden

This sub-section is N/A.

Exemptions to the accessibility regulations

Web content that is not subject to the standards referenced in this policy statement are as follows:

  1. Content that is archived.
  2. Content on intranets and extranets published before 23/09/2019
  3. Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
  4. Non-HTML documentation (PDFs, Microsoft Office files) that are not essential to the services Hammersmith and Fulham provides.
  5. Live audio and video
  6. Pre-recorded audio and video published before 23/09/2020
  7. Online maps and mapping services
  8. Third-Party Content that is not under the direct control of Hammersmith & Fulham or main website provider. This includes Google Translate, social media links.

What are we doing to improve accessibility?

The London Borough of Hammersmith and Fulham is fully committed to meeting all the accessibility criteria specified in the regulatory provisions. Areas of this website that fail to meet these standards will have fixes prioritised according to usage data. The London Borough of Hammersmith and Fulham will make continuous assessments of this website’s content and update this statement when issues have been resolved.

Our current estimation for full accessibility fixes from our website provider is no later than 31st December 2021.

Policy review

This statement was prepared on 22/11/2020. Hammersmith & Fulham Council will review this policy every year on or before the 22nd September. This policy was last reviewed on 18/01/2021, by Hammersmith & Fulham.

Last updated: 18/01/2021